Refund policy
This English version is a translation provided for information; in the event of any discrepancy, the French version prevails.
In short: money back within 30 days of activation. After that, a cancellation takes effect at the end of the period already paid, and the current period isn’t refunded.
This page summarizes our subscription terms (sections 3 and 4), which prevail.
1. 30-day guarantee
If the service isn’t right for you, you can end it on simple request within 30 days of activation (the day your back-office access opens). Everything you paid is then refunded: the year paid in advance or the months already charged, and the setup fee if one was paid.
2. After 30 days
- Monthly plan: no commitment. Cancellation takes effect at the end of the month already paid; the current month isn’t refunded.
- Yearly plan: cancellation takes effect at the end of the paid year, which isn’t refunded. Only exception: if Bike Shop Network seriously fails its obligations and doesn’t fix it within 30 days of a written notice, the remaining months are refunded.
- Downgrade: it takes effect at the end of the period already paid, without a refund.
- Setup fee (monthly billing): not refunded after the 30-day guarantee.
- SMS packs: not refundable.
3. How to get a refund
During the guarantee, cancel from the Plan & billing page of the back office, or email billing@bikeshop-network.com from the account’s address, with the shop’s name.
Payments are processed by Paddle.com Market Limited ("Paddle"), our authorized reseller (merchant of record): Paddle refunds the original payment method and issues the credit note. How soon it shows on your account depends on your bank.
4. Business-to-business contract
Our plans are taken out by shops for their business: consumer withdrawal rights don’t apply (article L221-3 of the French Consumer Code). The 30-day guarantee applies in all cases.
Questions: billing@bikeshop-network.com. Last updated: October 21, 2026.